What does basic service include?
We like to say the basic service covers from the ceiling fan to the baseboards, and everything in between. For a larger description of the service of interest please visit these pages;
What can I expect from our relationship?
You can expect friendly service from the moment you first call our office to the time when our highly qualified and trained staff leave your home. We depend on open communication to answer your questions and meet your scheduling needs, and to ensure your experience with us is pleasurable. We want to affirm your trust on each visit, and do not rely on contracts.
Are you insured?
Yes, our staff are insured, bonded, and covered by WCB for your complete protection and at Above All Cleaning we go a little further and require criminal record checks that are updated yearly. For your own protection, When hiring any service they should always be insured, bonded and covered by WCB. If they do not carry coverage, you assume all liability for anything that may happen to their person or your property, once you permit them on your premises.
What if something gets broken or damaged?
We treat your home or business as we would treat our own, from the moment we enter to the moment we leave. Accidents may happen however, and should anything be broken or damaged we will have the item repaired or replaced as appropriate. Staff are not deducted for breakage.
Do I need to supply any cleaning products or equipment?
Our staff will bring all the required equipment and supplies to clean. Our vacuums work very well, but if you wish us to use yours we just cannot be held responsible for any malfunctions that may occur.
If you would rather we use your cleaning supplies just leave them out and accessible and we are happy to accommodate your request.
Do I have to be home for you to clean?
Most of our clients are not home. You can leave the keys at your preference:
in the mailbox, under a mat or in our control where they are coded and signed out to the cleaning crew the morning of cleaning and signed in returned at the end of the day. If you choose not to provide us with a key and the crew cannot access your home you may incur a cancellation fee.
What happens if I need to change a scheduled cleaning?
We realize that from time to time you may need to change a scheduled cleaning. We ask that you let us know as soon as possible, there is no cancellation fee.
Are your cleaning products safe for my family, my pets, and my home?
We must ensure the safety of our clients, their families and our staff. All of our products we use are environmentally conscious, fragrance free, and safe. Our teams use these products all day, everyday without any safety issues. Over the years, we have received many positive comments from our chemically sensitive clients, helping us verify the sensitivity and effectiveness of our products.
What happens if I am not happy with a cleaning?
Our goal is your complete satisfaction. Should we ever fail to meet your expectations we ask that you contact the office within 24 hours and we will return and reclean free of charge. We will do everything in our abilities to maintain 100% customer satisfaction. We continually look to improve, so comments and suggestions are always welcome.