TM
We are the Professionals!
​CALL TODAY!  250.338.9714
​​Comox Valley ~ Courtenay ~ Comox ~ Cumberland ~ Union Bay ~ Merville

Frequently Asked Questions
or should be

Our business is based on quality workmanship​​
without that there is no business

Why are your rates more than other services? 
What can I expect from our relationship?
Are you insured?
Why is insurance important?
What if something gets broken or damaged?
What does basic service include?
Do I need to supply any cleaning products or equipment?
Are your cleaning products safe for my family, my pets, and my home?
Do I have to be home for you to clean?
What happens if I need to change a scheduled cleaning?
How do I pay for your service?
What happens if I am not happy with a cleaning?
  1. Why are your rates more than other services?
    Great question. In every industry, there is a Starbucks to a Tim Hortons. A Holt Renfrew to a Winners. A Fairmont to a Traveller's Inn. Our level of management and thoroughness of service from the first phone booking to our quality cleaning sets our standards much higher than other cleaning companies and unparalleled to individual unlicensed freelancers. ***Our clients know we are worth it, read their testimonials.
  2. What does basic service include?
    We like to say our basic service covers from the ceiling fan to the baseboards, and everything in between. For a larger description of the service of interest please visit these pages; Residential, Janitorial, Post Construction, One Time
  3. What can I expect from our relationship?
    You can expect friendly service from the moment you first call our office to the time when our highly qualified and trained staff leave your home. We depend on open communication to answer your questions and meet your scheduling needs, and to ensure your experience with us is pleasurable. We want to affirm your trust on each visit, and do not rely on contracts.
  4. Are you insured?
    Yes, our staff are insured, bonded, and covered by WCB for your complete protection and at Above All Cleaning we go a little further and require criminal record checks that are updated yearly. For your own protection,
  5. Why is insurance important?
    When hiring any service they should always be insured, bonded and covered by WCB. If they do not carry coverage, you assume ALL liability for anything that may happen to their person or your property, once you permit them on your premises.
  6. What if something gets broken or damaged?
    We treat your home or business as we would treat our own, from the moment we enter to the moment we leave. Accidents may happen however, and should anything be broken or damaged we will have the item repaired or replaced as appropriate. Staff are not deducted for breakage.
  7. Do I need to supply any cleaning products or equipment?
    No, our staff will bring all the required equipment and supplies to clean. Our vacuums work very well and have HEPA filters, but if you wish us to use yours we just cannot be held responsible for any malfunctions that may occur. If you would rather we use your cleaning supplies just leave them out and accessible and we are happy to accommodate your request.
  8. Are your cleaning products safe for my family, my pets, and my home?
    Our products have been approved by the Canadian Food Inspection Agency We must ensure the safety of our clients, their families and our staff. All of our products we use are environmentally conscious, fragrance free, and safe. Our teams use these products all day, everyday without any safety issues. Over the years, we have received many positive comments from our chemically sensitive clients, helping us verify the sensitivity and effectiveness of our products.
  9. Do I have to be home for you to clean?
    Most of our clients are not home. You can leave the keys at your preference: in the mailbox, under a mat or in our control where they are coded and signed out to the cleaning crew the morning of cleaning and signed in and returned to lock box at the end of the day. If you choose not to provide us with a key and the crew cannot access your home you may incur a cancellation fee.
  10. What happens if I need to change a scheduled cleaning?
    We realize that from time to time you may need to change a scheduled cleaning. We ask that you let us know as soon as possible, there is no cancellation fee to our recurring clients. Our services are highly sought after so we do however have a 72 hour cancellation policy for all One Time Cleans. Please read more about this policy in One Time Cleans
  11. How do I pay for your services?
    We accept Visa, Master Card, Etransfer, Cheque, Cash We will leave an invoice for you after each clean Credit Cards: We process credit cards 1-3 days after a clean. Etransfer: Most financial institutions have this option. Cheques:
  12. What happens if I am not happy with a cleaning?
    We are human and IF this were to happen PLEASE tell us. Our goal is your complete satisfaction. Should we ever fail to meet your expectations we ask that you contact the office within 24 hours and we will return and re-clean free of charge. We will do everything in our abilities to maintain 100% customer satisfaction. We continually look to improve, so comments and suggestions are always welcome.